4me Production EU isn't accessible at the moment (automated)

Resolved

Partial outage

Started almost 4 years agoOct 13, 2022Lasted 5 minutesOct 13, 20228:02:478:07:39 PMUTC

Affected

4me Production EU

Updates

Update
Oct 18, 2022 at 7:52:16 AMUTC
Update
Oct 18, 2022 at 7:52:16 AMUTC
Root cause of the outage: Only one server was down and this for less than 30 seconds. This means that only a small part of the users was affected by this issue. The affected users were automatically redirected to other servers when they refreshed the browser page.

How will we prevent this issue in the future: A permanent fix has been prepared, tested and deployed to avoid similar outages in the future.
Resolved
Oct 13, 2022 at 8:07:39 PMUTC
Resolved
Oct 13, 2022 at 8:07:39 PMUTC
4me Production EU is now operational! This update was created by an automated monitoring service.
Investigating
Oct 13, 2022 at 8:02:47 PMUTC
Investigating
Oct 13, 2022 at 8:02:47 PMUTC
4me Production EU cannot be accessed at the moment. This incident was created by an automated monitoring service.

4me, Inc. - 4me Production EU isn't accessible at the moment (automated) – Incident details